Shipping policy

 

We endeavour to make the experience of purchasing and ordering any Trekpac product to be easy, enjoyable and satisfactory. Each of our customer's needs is important to us. If there are any particular shipping requirement for your order, we invite you to contact us and let us know; we are more than willing to assist.

Australian Domestic Orders

Online

We aim to ship standard registered post orders that are in stock within 1-5 business days after an order is placed.

We aim to ship express post orders that are in stock within 72 hours after an order has been placed.

Our primary domestic shipping courier is Australia Post, however there may be certain circumstances that we choose to use other more appropriate shipping couriers. You will be notified by email when your order has been shipped. All our orders are registered and can be tracked accordingly.

Once an order has been shipped, the delivery date and times are subject to the relevant shipping couriers’ timeframes. It is recommended to view the order tracking details or contact the shipping courier directly.

International Orders

EXCLUDES MATCHGRADE PRODUCTS

We aim to ship orders that are in stock within 2 business days after an order is placed. Our international shipping couriers are Australia Post and DHL, however there may be certain circumstances that we choose to use other more appropriate shipping couriers. You will be notified by email when your order has been shipped. All our orders are registered and can be tracked accordingly.

Once an order has been shipped, the delivery date and times are subject to the relevant shipping couriers’ timeframes. It is recommended to view the order tracking details or contact the shipping courier directly.  

We offer registered international shipping at a standard rate option on our online shop; however, we are more than happy to give custom postage quote at your request. Please contact us directly regarding the product you would like to order, and we will advise you regarding shipping and handling options.

Ordered Products ‘Out of Stock’

Occasionally some of our product stock levels may be inaccurate at the time of a customer’s order. In a circumstance when we do not have any of the actual purchased product in stock, we will promptly contact the customer and offer the following:

  • A like for like replacement of a similar product of the same or greater value.
  • Advise the next production and update the order to ‘Pre-Order’, If the customer is willing to wait.
  • Store Credit
  • Full Refund (including shipping costs)